Return - Refund Policy

Shipping

-All orders sent with our "free shipping" option  If the parcel goes missing for whatever reason, Bondi Baes will not be liable.

Cancellation

-If an order has been cancelled prior to postage, there will be a fee of between  10% which will cover all necessary external fees/charges.

 

Returns

-We do not accept returns unless agreed upon by management.

-You should inform us if there is an issue within 1-2 days after receiving the parcel. More than the days given may result in the request being rejected. Email us at: bondibaes@gmail.com

-If the management agrees that an item can be returned within 7 days of the parcel being originally received, it must be returned.

-If a return has been agreed by management, the return postage must be covered by the client (with registered express post - with signature). If a replacement product has been agreed upon, there may be a redelivery fee back to the client.

-Any items returned to Bondi Baes without approval will not be accepted. Please email us and we will provide an address for returns.

CUSTOMERS WILL BE RESPONSIBLE FOR SHIPPING COSTS FOR RETURNS

*Bondi Baes conducts a thorough inspection of all items prior to sending. Therefore, we make sure that you will receive your product in perfect condition.

*Bondi Baes will only accept a return if the item is damaged on arrival due to a manufacturing fault/defect. If this occurs, we will replace the damaged product on return. Anything other than damaged or defected would be at the discretion of management.

*Condition of the item when returned? The product must be returned to us in perfect unused condition (as it was sent to you), with no smell, perfume,makeup or smoke , and must still have all original labels, tags and packaging.

-Returns must be sent back by registered Express Post with signature. If sent by standard post without a signature, the sender is liable if the package fails to arrive.

NON RETURNABLE ITEMS: Jewellery

 

Refunds

-Refunds will incur a 10% restocking fee.

-If an item has to be refunded, refunds will incur a fee of between 5-10% which will cover all necessary external fees and charges.